Frequently Asked Questions
Everything you need to know about our natural hair and body care products.
Are SheaMoisture products tested on animals?
No, we are proudly cruelty-free. We do not test our products or ingredients on animals, and we are certified by PETA.
Do your products contain sulfates or parabens?
Our formulas are created without sulfates, parabens, phthalates, mineral oil, or petroleum to ensure the healthiest care for your hair and skin.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange.
Are your ingredients ethically sourced?
Yes, we use fair trade shea butter and work with cooperatives in Africa to ensure that the women who produce our ingredients are paid fair wages.
Which product is right for my hair type?
We offer a 'Hair Quiz' on our website to help you identify your hair porosity and curl pattern, guiding you to the collection that best suits your needs.