Returns & Exchanges

At SheaMoisture, we want you to love your hair and skin care as much as we do, which is why we offer a 30-day satisfaction guarantee on all products. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Items

  Securely place the products in their original packaging, ensuring all lids are tightened to prevent leaks during transit.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email and affix it to the outside of your package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed.